FAQ

Please download a copy of the DIY Course Mapping user manual here:

Download: User manual

You will need to have Adobe PDF Reader already installed on your computer to view PDF documents.

Download: Adobe Reader

WinMobs:
As a general rule, you can download the Pocket Caddy and all other Satsports applications onto any mobile phone, which operates Windows Mobile (WinMob),GPS and a touch screen.

Here are some examples:
HTC Diamond, HTC Touch Pro, HTC Touch HD, MDA Vario 3, MDA Vario 4, Samsung Omnia GPS, Sony Ericsson X 1, MDA Touch Plus, Palm Treo Pro, MWg Zinc 2, MWg Atom V, Glofiish DX900, Glofiish X610, Acer DX900, Fujitsu Seimens Loox T830, ASUSP750, ASUS P320, HTC Touch Cruise, HTC Touch 3G, HTC X7510, Glofiish M810 & M800, Toshiba Protégé, Psion Ikon, HTC TYTN1, O2's XDA Zest and XDA Guide, HP iPAQ Data Messenger, LG Arena KM900, nuvifone M20 (garmin/asus), imate phones with Windows, GPS and touch screen, HTC Diamond 2, HTC HD Touch 2, O2 Xda Zest and many more.

Android phones:
HTC Magic, HTC Hero, HTC G1, G1 Touch, Samsung i7500 (Samsung Galaxy).

Many mobile phone service providers brand OEM manufactured smart phones. It is quite possible that many of these branded or rebadged models are not listed above. HTC GPS phones are a typical example of this, where some models have different brand names.

This list is getting updated regularly so please return to check if your mobile phone is included.

If you have a query about a mobile phone that is not listed here, please email technical@satski.com directly. Satsports is currently working to get Pocket Caddy, Satski and Sports Log compatible for Apple iphone and Blackberry.

No. Your GPS should operate independently to your telephone/mobile Internet and therefore you will not get charged for using Pocket Caddy on your phone when abroad. You can even operate Multi-sports GPS applications without your SIM card in most phones. If your service provider charges you for roaming while abroad remember to turn if off to reduce your phone bill – this will not affect your Multi-sports GPS applications from working.

Yes, it will work on most phones as the GPS and telephone run independently.

Your Pocket Caddy license applies to one phone and is non transferable.

We highly recommend that you do the following to optimise your mobile phone battery life:

• Switch off your wifi and Bluetooth functions
• Make the screen switch off after 30 secs
• Minimise frequency and duration of phones calls
• Fully charge your mobile phone

Your activation code will “unlock” your installed Satsports Software to convert it from the free demo to the full version of the software and unlock all the features. The activation process requires that your phone is connected to the Internet, either through GRPS/3G or Wi-Fi.

If your PDA cannot access the Internet then please email your device ID to technical@satski.com. You can find your device ID from the Satsports software, next to where you enter your activation code.

Please register or log in here to your free Pocket Caddy membership where you will find step by step instructions on how use the DIY course mapping and download the courses to your Multi-sports GPS.

If you have purchased a Multi-sports GPS with your Home Course then this will be sent you within 7 – 10 working days.

When you connect your GPS to charge, a blue light will appear on the backlight activation button on the front of the GPS. When this blue light goes out, your GPS is fully charged.

It lasts 8 - 10 hours.

In order to get the best life out of your GPS device, go to Setting on your splash screen, press the Power Save tab and make sure that the Power Down Time is set to Always On and that the Backlight Off Time is set to go off after max of 1 minute (best is after 30 seconds).

Before putting the unit into your pocket or bag for tracking make sure you switch the screen lock on! This is done by sliding the power on/off button, which is situated, on top right side of the GPS, down to where it says HOLD.

When the backlight goes off and you want to see the screen, simply push on the button on the front of the GPS, below the screen and the backlight will turn on even if the unit is on screen-lock mode.

You can acquire golf courses for free using the unique DIY Course Mapping facility powered by Satsports.

To access DIY Course Mapping please register or log in to your Pocket Caddy membership here.

For every course you plot, you will receive 5 credits (1 credit = 1 golf course), so you can continue to obtain free golf courses.

If you prefer one of the Satsports Course Plotters to do the mapping then please email courses@satsportsgps.com with the location details of the golf course(s). There is a charge of £10 for this service, for each course.

Your course will take 7 – 10 days to map and your membership will be topped up with the necessary credits.

In the meantime, you will need to register online for your free Pocket Caddy membership here so you can access and download your course(s) when they are ready. While you are logged in, why not have a look at the DIY Course Mapping – it maybe easier than you thought!

Not at this stage. However, if you have Parallels Desktop to run Windows on your Mac, you can download the Satsports PC based Analytics software, Stats Viewer.

This icon is used if you have a street navigation SD card for either Western Europe or North America. You can purchase a street navigation card from Satsports. In your box, you will already have a car bracket.

Please contact us to order a compatible street navigation SD card compatible for your Satsports Multi-sports GPS for either Western Europe or North America.

After your round of golf you can transfer the round files onto your PC to view in Google Earth. You can do this through the USB connection:

• Make sure you have Satsports free PC based Analytics software installed. You can download and install this from www.satsportsgps.com.
• In the Satsports PC software, click on the Golf tab and then click on Run Golf Viewer. This will start the golf viewer.
• Connect your Satsports GPS device to the USB and press the USB Mass Storage button to make a data connection.
• Import your round files on the PC by selecting the button marked “Import data from Satsports GPS”.
• Once you have imported your rounds you can then review them in 3D in Google Earth!

Yes. Satsports are always searching for ways to improve the software, and appreciates all customer feedback in this process, therefore we provide regular updates for the PC Analytics software, Stats Viewer, and your GPS. Stats Viewer updates may include more ski maps available for download or improvements to the design (colour, layout, navigation), or the GPS update may include such things as an improved screen design or an added feature. To perform these updates, please:

• Open Stats Viewer or download from here.
• Connect you GPS to your computer and press 'USB Mass Storage' on the GPS screen.
• Select 'System' from the toolbar.
• Select 'Check for updates...' from the dropdown.
• A new window will open. Select the tab 'PC application' and if an update is available press 'Update'
• Select the tab 'Satsports GPS' and if an update is available press 'Update'

You can save approximately 10 days worth of tracking on the GPS (this may differ depending on the size of the files), upload them to your PC at a later date and replay them all separately.

Before you can download your courses you must enter your Pocket Caddy username and password in the settings section. Then you can press Download in the courses section to download one of your courses through the Internet (GPRS/3G or Wi-Fi). This course will then be available for you to play.

At the start-up screen, press Settings and enter your code into the Code section. Once you press the back button your phone will check the code using your data/Internet connection and then will automatically update to the full version.

Your data files are saved on your phone and must be copied onto your SD card before they can be retrieved by the Pocket Caddy PC-based Analytics software. You can achieve this at the start-up screen by pressing the Copy to SD button and copying all data files to the SD card. The SD card can then be removed and connected to the PC USB or you can mount it as a removable drive by connecting your Android phone to the PC with a USB cable. The Pocket Caddy app will then collect the data by selecting Import from SD card.