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1. How do I download ski maps to my Satsports Multi-sports GPS?

  • Switch on your Satsports Multi-sports GPS.
  • When the splash screen appears, press the ‘Settings’ button.
  • Then press the last tab/button that comes on the screen ‘Information’.
  • Now open your Stats Viewer and connect the GPS via USB to your PC/Laptop.
  • On your GPS you will see an image of a PC and USB cable. Press the tab below that says ‘USB Mass Storage’. If you do not press this tab, your GPS will not be able to communicate with your Satsports Stats Viewer software, which you should have already downloaded to your PC/laptop.
  • On the Stats Viewer, go to System, Check for Updates, and update your Stats Viewer PC software as well as your GPS software, if required.
  • In Stats Viewer, click on the skiing tab.
  • Then click on the Install resorts button and a list of available resorts will appear. You can install or remove any of the available resorts to/from your GPS. Remember to update Stats Viewer to get access to new ski maps and updates to current maps.

2. How do I know when my battery is charged?

When you connect your GPS to charge, a blue light will appear on the backlight activation button on the front of the GPS. When this blue light goes out, your GPS is fully charged.

3. How long does the Satsports Multi-sports GPS battery last?

It lasts 8 - 10 hours.

In order to get the best life out of your GPS device, go to Setting on your splash screen, press the Power Save tab and make sure that the Power Down Time is set to Always On and that the Backlight Off Time is set to go off after max of 1 minute (best is after 30 seconds).

Before putting the unit into your pocket or bag for tracking make sure you switch the screen lock on! This is done by sliding the power on/off button which is situated on top right side of the GPS, down to where it says HOLD.

When the backlight goes off and you want to see the screen, simply push on the button on the front of the GPS, below the screen and the backlight will turn on even if the unit is on screen-lock mode.

4. Does Satsports provide any software updates?

Yes. Satsports are always searching for ways to improve the software, and appreciates all customer feedback in this process, therefore we provide regular updates for the PC Analytics software, Stats Viewer, and your GPS. Stats Viewer updates may include more ski maps available for download or improvements to the design (colour, layout, navigation), or the GPS update may include such things as an improved screen design or an added feature. To perform these updates, please:

  • Open Stats Viewer or download from here.
  • Connect you GPS to your computer and press 'USB Mass Storage' on the GPS screen.
  • Select 'System' from the toolbar.
  • Select 'Check for updates...' from the dropdown.
  • A new window will open. Select the tab 'PC application' and if an update is available press 'Update'
  • Select the tab 'Satsports GPS' and if an update is available press 'Update'

5. Will my maps expire?

Ski resorts make changes each year with new/removed lifts/slopes and the information Satsports provides with each map gets updated on a regular basis. Therefore we recommend you connect your GPS to your Satsports PC software, Stats Viewer to check for updates. You can update the software on your GPS and PC software and download the latest map for your ski trip. If you wish to continue using the previous winter maps, you may do so.

6. What does the PC Analytics and replays look like?

Please see an example of the Ski Viewer and Google Earth replays here

7. Is the PC Analytics Stats Viewer software compatible on Mac?

Not at this stage. However, if you have Parrallels Desktop to run Windows on your Mac, you can download the Satsports PC based Analytics software, Stats Viewer.

8. What is the Navi icon on the GPS splash screen?

This icon is used if you have a street navigation SD card for either Western Europe or North America. You can purchase a street navigation card from Satsports. In your box, you will already have a car bracket.

9. Where can I purchase a street navigation SD card for my Satsports Mutli-sports GPS?

Please contact us to order a compatible street navigation SD card compatible for your Satsports Multi-sports GPS for either Western Europe or North America.

10. How do I upload my data files to Stats Viewer?

After your day’s skiing you can transfer the ski data files onto your PC-based Analytics software, Stats Viewer, to view your replay and stats in the Ski Viewer and in 3D with Google Earth. You can do this through the USB connection (and press the USB Mass Storage button):

  • Make sure you have the free Satsports PC-based Analytics software installed on your PC/laptop. You can download and install this from www.satsportsgps.com.
  • In Stats Viewer click on the skiing tab and then click on Run Ski Viewer. This will start the ski viewer.
  • Import your ski data files by selecting the button marked “Import data from Satsports GPS”.
  • Once you have imported your data files you can then review them in the ski map replay (Ski Viewer) and in 3D with Google Earth!

11. Can I save several consecutive days of activities on my Multi-sports GPS?

You can save approximately 10 days worth of tracking on the GPS (this may differ depending on the size of the files), upload them to your PC at a later date and replay them all separately.

For a guide on getting started and how to analyse your statistics with the PC-based Analytics software.

Download: User guide

 

1. Which Android phones are compatible for the Satski app?

All phones with the Android operating system are compatible for downloading Satski.

2. How do I download the free Satski app to my Android phone?

Please visit the Android Market on your phone and search for Satski and select Satski Lite. Please note that the Satski Lite version only gives you access to download ski maps for free. You will not have all the GPS tracking and statistical features until you buy the fully paid Satski app..

3. Will my network service provider charge me for using Satski abroad?

The Satski app and the mobile phone’s GPS run independently from telephone provider connection. In other words you can turn off data roaming and wifi and have no telephone signal but you will be able to use your Satski app.

Costs maybe incurred if you choose to use the live services, as some foreign service providers may charge for receiving messages/texts. This is not common practice. Should you wish to deactivate your live services you can do this in the menu section of Satski.

Please note if you delay downloading your Satski app until abroad it is likely your service provided will charge you to access the Internet to download Satski, so we advise to download the app before traveling abroad to avoid this cost. If you do wait to download your Satski app, you will need to connect to the Internet for a few minutes to do this. Please contact your service provided for more advise on how to minimize telephone costs while abroad, such as turning off roaming and Internet. Your Satski app will still work if you turn these functions off.

4. Will my Satski work if I do not have a telephone signal?

Yes it will work as the Satski app and the mobile phone’s GPS are independent from telephone signal.

5. I have a Satski voucher. How do I download Satski to my phone?

If you have a Satski voucher, which may look similar to the image below, you have 2 options:

1. Scan the barcode which automatically reads you promotional code and will allow you to download the Satski app, or,

2. Point your mobile browser to the link and insert your discount code.

Satski vouchers are for single use only

6. Can I transfer my Satski app to another phone?

Satski downloads apply to one phone and are non transferable.

7. When I download a ski resort map, which is part of a larger ski area, will I get the connecting resort(s) as well?

In most cases, yes you will receive the connecting resorts with your download or maps for your GPS unit. This applies to the 3 Valleys, Espace Killy, Portes du Soleil, Ski Welt, Whistler-Blackcomb, and Big Sky and Moonlight Basin. We are continually geo plotting maps so please contact us if you have any queries regarding large ski area maps.

8. How can I preserve my phone's battery life?

We highly recommend that you do the following to preserve your mobile phone battery life:

  • Switch off your Wifi and Bluetooth functions
  • Make the screen switch off after 30 secs
  • Minimise frequency and duration of phone calls
  • Fully charge your mobile phone

If you follow these steps this should be sufficient to ensure you get a full day’s battery and even enough time to watch your replays and analyse your statistics at ‘apres’. If you are still requiring more battery then you might want to consider purchasing a portable battery charger.

9. How do I install a map?

At the Satski start-up, press Get Resort and the list of available resorts will appear.

The maps are listed by country. Should your ski resort belong to a larger ski area you may be directed to download the named map, which represents the whole ski area.

Note that installing one resort will uninstall any other resort (you can only have one resort installed) in order to preserve your phone’s memory.

If your ski resort is not listed then we suggest downloading the All Sports Maps app from the Android market. We have developed the All Sports Maps app for ski resorts not yet geo plotted by Satski as well as for back country skiers. See more about the All Sports Maps here.

10. What is the difference between Stats Viewer and Ski Viewer?

Stats Viewer is your computer based Analytics for all Satsports GPS apps.

The Ski Viewer section is specifically for Satski analytics. The Ski Viewer will replay your ski day on a trail (piste) map and then allow you to connect to Google Earth to watch it in 3D too! While watching your replay on the trail map you are provided with a minute by minute statistical history of your day on the mountain. Such statistical information available for you to analyse includes maximum speed, average speed, total distance traveled, ascents, descents, altitudes, runs and lifts taken and much more.

Download Stats Viewer for free.

Coming January 2012: Ski Viewer Goes On-Line!

The Satski Ski Viewer is currently being transformed into an interactive on-line community at www.luvthesnow.com. As a Satski user you can join for FREE and instantly send your ski day to luvthesnow.com with the press of a button straight form the app. There are $10,000’s in gear to be given away from our partners.

luvthesnow.com at a glance:

  • Upload your ski days straight from Satski
  • Track, replay and analyze your ski days
  • Find & follow ski buddies
  • Share your experience
  • Compete in Challenges & WIN cool gear
  • Climb the Leader Board & WIN cool gear

11. How do I send my ski day to Stats Viewer?

Your ski days (or data files) must be saved to your phone’s SD memory card before they can be uploaded to your Stats Viewer.

You can achieve this by:

1.Press the 'Share and Exit' button that will prompt you to save the ski day (or data file) to your SD memory card.

2. Using a USB cable you will then need to connect your phone to your PC as a removable drive.

3. Open Stats Viewer and select Import from SD card.

12. How do I share my Satski data on Facebook?

You have 2 options to share your ski data on Facebook.

1. You can simply select the icon found on several screens of the app. This opens a new window so you can write on your wall directly from your Satski app.

2. You can send a screenshot of your real-time statistics with a personal message by pressing on the stats screen. This will also set up a photo album called Satski photos so you can log all your Satski statistical screenshots in your Facebook photos.

13. How do I tweet my Satski data on Twitter?

You have 2 options to tweet your ski data on Twitter.

1. You can simply select the icon found on several screens of the app. This opens a new window so you can tweet directly from your Satski app.

2. You can also send a tweet that contains your real-time statistics by pressing on the stats screen. This message allows you to customize your message before you send it.

14. Can I share my ski day by email?

Yes. To share your ski day by email you need to send your data file to Stats Viewer. Please see question 11. for directions on how to do this.

15. Will Satski track me off piste / in the back country?

We recommend our new All Sports Maps app for off-piste / back country. Please see here for more details.

16. How did I record an abnormally high speed?

Your speed is determined by the information your phone’s GPS provides to the app. Sometimes GPS signal may drop. This can be due to a number of reasons, e.g. realignment of satellite, reflection of GPS signal in narrow valleys. This may cause your location to suddenly shout from one point to another. Because the app calculates mathematically this will reflect in an abnormally high speed. We have tried within reason to ensure that such occurrences are not taken into consideration however sometimes this is not possible.

17. Can AGPS (Assisted GPS) affect my true tracking results?

Yes it can because on some phones depending on service provider signal strength the AGPS will and can for short periods of time override the phones GPS positioning. And as a result you will see and experience erratic movement in your tracking. A solution to this could be for you to turn off your AGPS and only run the phone’s GPS. On some phones this may lead to more constant tracking results.

For a guide on how to install your Satski application, getting started and how to analyse your statistics with the PC-based Analytics software.

Download: User guide

1. Which Windows Mobile phones are compatible for Satski downloads?

As a general rule, you can download Satski onto any mobile phone which operates Windows Mobile and has GPS-GPRS.

2. How do I download a free map to my Windows phone?

To download the FREE Satski app please follow these instructions:

  • Using Internet Explorer on your phone and visit www.satski.com which will take you to the mobile friendly website.
  • Select Download Free Satski. This will download the free Satski application.
  • Find the Programs folder on your phone, select the Satski icon and wait for the application to load.
  • Select a map and wait for it to load.

Remember, this is only the free Satski version. If you want the app to provide you with live stats, record your tracks so you can replay them on your phone or replay your tracks with Stats Viewer and Google Earth on your PC when you get home, you must buy Satski (the full paid version) from the Windows Marketplace or by scanning the barcode here.

3. Will my network service provider charge me for using Satski abroad?

Your Satski app and mobile phone’s GPS run independently from your telephone provider connection. In other words you can turn off data roaming and wifi and have no telephone signal however but you will still be able to use your Satski app.

Costs maybe incurred if you use the live services (i.e. buddy tracking, Satski messages), as some foreign service providers may charge for receiving messages/texts. This is not common practice but should you wish to deactivate your Satski live services you can do this in the menu section of Satski.

Please note if you delay downloading your Satski app until abroad it is likely your service provided will charge you to access the Internet to download Satski, so we advise to download the app before traveling abroad to avoid this cost.

If you do wait to download your Satski app, you will need to connect to the Internet for a few minutes to do this.

Please contact your service provided for more advise on how to minimize telephone costs while abroad, such as turning off roaming and Internet. Your Satski app will still work if you turn these functions off.

4. Will my Satski work if I do not have a telephone signal?

Yes it will work as the Satski app and the mobile phone’s GPS are independent from telephone signal.

5. I have a Satski voucher. How do I download Satski to my Windows Mobile phone?

If you have a Satski voucher, which may look similar to the image below, you have 2 options:

1. Scan the barcode which automatically reads you promotional code and will allow you to download the Satski app, or,

2. Point your mobile browser to the link and insert your discount code.

Satski vouchers are for single use only

6. Can I transfer my Satski app to another phone?

Satski downloads apply to one phone and are non transferable.

7. When I download a ski resort map which is part of a larger ski area will I get the connecting resort(s) as well?

In most cases if you are visiting a resort which is part of a large ski area, you will get a map of the whole connected ski area. This applies to the 3 Valleys, Espace Killy, Portes du Soleil, Ski Welt, Whistler-Blackcomb and others. We are continually geo plotting maps so please contact us if you have any queries regarding large ski area maps.

To check your ski resort, select the resort name from the list of available resorts and if it is part of a larger ski area map, you may be prompted to download the map which will be named as the larger ski area, e.g. if you select the ski resort of Courchevel, you will be prompted to download the ski area map of 3 Vallees.

8. How can I preserve my phone's battery life?

We highly recommend that you do the following to preserve your mobile phone battery life:

  • Switch off your Wifi and Bluetooth functions
  • Make the screen switch off after 30 secs
  • Minimise frequency and duration of phone calls
  • Fully charge your mobile phone

If you follow these steps this should be sufficient to ensure you get a full day’s battery and even enough time to watch your replays and analyse your statistics at ‘apres’. If you are still requiring more battery then you might want to consider purchasing a portable battery charger.

9. How do I install a map?

After downloading the Satski app, at the Satski start-up page, press Get Resort and the list of available resorts will appear. The maps are listed by country. Should your ski resort belong to a larger ski area you will may be directed to download the named map, which represents the whole ski area.

Note that installing one resort will uninstall any other resort (you can only have one resort installed) in order to preserve your phone’s memory.

If your ski resort is not listed then we suggest downloading the All Sports Maps app from the Android market. We have developed the All Sports Maps app for ski resorts not yet geo plotted by Satski as well as for back country skiers. See more about the All Sports Maps here.

10. What is the difference between Stats Viewer and Ski Viewer?

Stats Viewer is your computer based Analytics for all Satsports GPS apps.

The Ski Viewer section is specifically for Satski analytics. The Ski Viewer will replay your ski day on a trail (piste) map and then allow you to connect to Google Earth to watch it in 3D too! While watching your replay on the trail map you are provided with a minute by minute statistical history of your day on the mountain. Such statistical information available for you to analyse includes maximum speed, average speed, total distance traveled, ascents, descents, altitudes, runs and lifts taken and much more.

Download Stats Viewer for free.

Coming January 2012: Ski Viewer Goes On-Line!

The Satski Ski Viewer is currently being transformed into an interactive on-line community at www.luvthesnow.com. As a Satski user you can join for FREE and instantly send your ski day to luvthesnow.com with the press of a button straight form the app. There are $10,000’s in gear to be given away from our partners.

luvthesnow.com at a glance:

  • Upload your ski days straight from Satski
  • Track, replay and analyze your ski days
  • Find & follow ski buddies
  • Share your experience
  • Compete in Challenges & WIN cool gear
  • Climb the Leader Board & WIN cool gear

11. How do I send my ski day to Stats Viewer?

Your ski days (or data files) must be saved to your phone’s SD memory card before they can be uploaded to your Stats Viewer.

You can achieve this by:

1.Press the 'Share and Exit' button that will prompt you to save the ski day (or data file) to your SD memory card.

2. Using a USB cable you will then need to connect your phone to your PC as a removable drive.

3. Open Stats Viewer and select Import from SD card.

12. How do I share my Satski data on Facebook?

You have 2 options to share your ski data on Facebook.

1. You can simply select the icon found on several screens of the app. This opens a new window so you can write on your wall directly from your Satski app.

2. You can send a screenshot of your real-time statistics with a personal message by pressing on the stats screen. This will also set up a photo album called Satski photos so you can log all your Satski statistical screenshots in your Facebook photos.

13. How do I tweet my Satski data on Twitter?

You have 2 options to tweet your ski data on Twitter.

1. You can simply select the icon found on several screens of the app. This opens a new window so you can tweet directly from your Satski app.

2. You can also send a tweet that contains your real-time statistics by pressing on the stats screen. This message allows you to customize your message before you send it.

14. Can I share my ski day by email?

Yes. To share your ski day by email you need to send your data file to Stats Viewer. Please see question 11. for directions on how to do this.

15. Will Satski track me off piste / in the back country?

We recommend our new All Sports Maps app for off-piste / back country. Please see here for more details.

16. My phone does not have GPS, but has Bluetooth. Can I still download Satski onto my phone?

Mobile phones running Windows Mobile, touch screen and Bluetooth but do not have a GPS, it is now possible to purchase any number of Bluetooth GPS devices made for mobile smart phones and PDA’s which will allow you to use the Satski application. These devices are small, neat and very effective.

17. I have a PDA with GPS but without Internet connection. How can I download and activate Satski?

If your PDA cannot access the Internet but has GPS, then you will need to download the free Satski app to your phone following the steps in option 1 or 2 for WinMob by clicking here.

Once you have the free Satski app installed please email your device ID to technical@satski.com. You can find your device ID from the Satski software, next to where you need to enter your activation code.

18. How did I record an abnormally high speed?

Your speed is determined by the information your phone’s GPS provides to the app. Sometimes GPS signal may drop. This can be due to a number of reasons, e.g. realignment of satellite, reflection of GPS signal in narrow valleys. This may cause your location to suddenly shout from one point to another. Because the app calculates mathematically this will reflect in an abnormally high speed. We have tried within reason to ensure that such occurrences are not taken into consideration however sometimes this is not possible.

19. Can AGPS (Assisted GPS) affect my true tracking results?

Yes it can because on some phones depending on service provider signal strength the AGPS will and can for short periods of time override the phones GPS positioning. And as a result you will see and experience erratic movement in your tracking. A solution to this could be for you to turn off your AGPS and only run the phone’s GPS. On some phones this may lead to more constant tracking results.

For a guide on how to install your Satski application, getting started and how to analyse your statistics with the PC-based Analytics software.

Download: User guide

1. Which iPhones are compatible for the Satski app?

All iPhones are compatible for downloading Satski.

2. How do I download the free Satski app to my iPhone?

Please visit the App Store on your phone, search for Satski and select Satski Lite. Please note that the Satski Lite version only gives you access to download ski maps for free. You will not have all the GPS tracking and statistical features until you buy the fully paid Satski app.

3. Will my network service provider charge me for using Satski abroad?

The Satski app and your mobile phone’s GPS run independently from telephone provider connection. In other words you can turn off data roaming and wifi and have no telephone signal but you will still be able to use your Satski app.

Costs maybe incurred if you choose to use the live services as some foreign service providers may charge for receiving messages/texts. This is not common practice. Should you wish to deactivate your live services you can do this in the menu section of Satski.

Please note if you delay downloading your Satski app until abroad it is likely your service provided will charge you to access the Internet to download Satski, so we advise to download the app before traveling abroad to avoid this cost. If you do wait to download your Satski app, you will need to connect to the Internet for a few minutes to do this. Please contact your service provided for more advise on how to minimize telephone costs while abroad, such as turning off roaming and Internet. Your Satski app will still work if you turn these functions off.

4. Will Satski work if I do not have a telephone signal?

Yes it will work as the Satski app and the mobile phone’s GPS are independent from telephone signal.

5. I have a Satski voucher. How do I download Satski to my iPhone?

If you have a Satski voucher, which may look similar to the image below, you have 2 options:

1. Scan the barcode which automatically reads your promotional code and will allow you to download the Satski app, or,

2. Point your mobile browser to the link and insert your discount code.

Satski vouchers are for single use only.

6. Can I transfer my Satski app to another phone?

Satski downloads apply to one phone and are non transferable.

7. When I download a ski resort map which is part of a larger ski area will I get the connecting resort(s) as well?

In most cases, yes you will receive the connecting resorts with your download or maps for your GPS unit. This applies to the 3 Valleys, Espace Killy, Portes du Soleil, Ski Welt, Whistler-Blackcomb, and Big Sky and Moonlight Basin. We are continually geo plotting maps so please contact us if you have any queries regarding large ski area maps.

8. How can I preserve my phone’s battery life?

We highly recommend that you do the following to preserve your mobile phone battery life:

  • Switch off your Wifi and Bluetooth functions
  • Make the screen back light switch off after 30 secs
  • Minimise frequency and duration of phone calls
  • Fully charge your mobile phone

If you follow these steps this should be sufficient to ensure you get a full day’s battery and even enough time to watch your replays and analyse your statistics at ‘apres’. If you are still requiring more battery then you might want to consider purchasing a portable battery charger.

9. How do I install a map?

At the Satski start-up, press Get Resort and the list of available resorts will appear.

The maps are listed by country. Should your ski resort belong to a larger ski area you may be directed to download the named map, which represents the whole ski area.

Note that installing one resort will uninstall any other resort (you can only have one resort installed) in order to preserve your phone’s memory.

If your ski resort is not listed then we suggest downloading the All Sports Maps app from the Android market. We have developed the All Sports Maps app for ski resorts not yet geo plotted by Satski as well as for back country skiers. See more about the All Sports Maps here.

10. What is the difference between Stats Viewer and Ski Viewer?

Stats Viewer is your computer based Analytics for all Satsports GPS apps.

The Ski Viewer section is specifically for Satski analytics. The Ski Viewer will replay your ski day on a trail (piste) map and then allow you to connect to Google Earth to watch it in 3D too! While watching your replay on the trail map you are provided with a minute by minute statistical history of your day on the mountain. Such statistical information available for you to analyse includes maximum speed, average speed, total distance traveled, ascents, descents, altitudes, runs and lifts taken and much more.

Download Stats Viewer for free.

Coming January 2012: Ski Viewer Goes On-Line!

The Satski Ski Viewer is currently being transformed into an interactive on-line community at www.luvthesnow.com. As a Satski user you can join for FREE and instantly send your ski day to luvthesnow.com with the press of a button straight form the app. There are $10,000’s in gear to be given away from our partners.

luvthesnow.com at a glance:

  • Upload your ski days straight from Satski
  • Track, replay and analyze your ski days
  • Find & follow ski buddies
  • Share your experience
  • Compete in Challenges & WIN cool gear
  • Climb the Leader Board & WIN cool gear

11. How do I send my ski day to Stats Viewer?

Your ski days (or data files) must be saved to your phone’s SD memory card before they can be uploaded to your Stats Viewer.

You can achieve this by:

1.Press the 'Share and Exit' button that will prompt you to save the ski day (or data file) to your SD memory card.

2. Using a USB cable you will then need to connect your phone to your PC as a removable drive.

3. Open Stats Viewer and select Import from SD card.

12. How do I share my Satski data on Facebook?

You have 2 options to share your ski data on Facebook.

1. You can simply select the icon found on several screens of the app. This opens a new window so you can write on your wall directly from your Satski app.

2. You can send a screenshot of your real-time statistics with a personal message by pressing on the stats screen. This will also set up a photo album called Satski photos so you can log all your Satski statistical screenshots in your Facebook photos.

13. How do I tweet my Satski data on Twitter?

You have 2 options to tweet your ski data on Twitter.

1. You can simply select the icon found on several screens of the app. This opens a new window so you can tweet directly from your Satski app.

2. You can also send a tweet that contains your real-time statistics by pressing on the stats screen. This message allows you to customize your message before you send it.

14. Can I share my ski day by email?

Yes. To share your ski day by email you need to send your data file to Stats Viewer. Please see question 11. for directions on how to do this.

15. Will Satski track me off piste / in the back country?

We recommend our new All Sports Maps app for off-piste / back country. Please see here for more details.

16. How did I record an abnormally high speed?

Your speed is determined by the information your phone’s GPS provides to the app. Sometimes GPS signal may drop. This can be due to a number of reasons, e.g. realignment of satellite, reflection of GPS signal in narrow valleys. This may cause your location to suddenly shout from one point to another. Because the app calculates mathematically this will reflect in an abnormally high speed. We have tried within reason to ensure that such occurrences are not taken into consideration however sometimes this is not possible.

17. Can AGPS (Assisted GPS) affect my true tracking results?

Yes it can because on some phones depending on service provider signal strength the AGPS will and can for short periods of time override the phones GPS positioning. And as a result you will see and experience erratic movement in your tracking. A solution to this could be for you to turn off your AGPS and only run the phone’s GPS. On some phones this may lead to more constant tracking results.

 

1. What is luvthesnow.com?

An online community that all Satski users are invited to join for free. Skiers and riders can upload their day’s stats and tracks instantly and wirelessly from their phone to luvthesnow.com. Once logged in, users can track ski days, replay their days in Google Earth, connect with ski buddies, compete in Challenges and climb the Leader Board – there are $1,000’s in prizes to be given away each month from industry sponsors.

2. How do I stay uptodate with luvthesnow.com competitions?

The best way to get announcements of competitions being run by luvthesnow.com is to Like the Facebook Page here: www.facebook.com/luvthesnow

 

1. Can I request a different delivery method?

Satski sends all orders UK Special Delivery, or European Airmail. This tracks and insures the package.

2. I downloaded the wrong ski map. Can I get a refund?

The buying process requests that you check your Satski map selection before proceeding to purchase. Unfortunately we cannot retrieve the wrong map you have downloaded and therefore cannot offer you a refund.

3. Is my Satski purchase guaranteed?

All Satski hardware products have a 1 year warranty against factory defect. This guarantee will be met provided the product has been used for the purpose it was intended for only. This also includes that the product not opened and internal parts not tampered with and that the product has not been dropped from extreme heights or submersed in water. All Satski software is guaranteed. Should you experience any problems with the software please contact technical@satski.com.

4. What is the cancellation period?

The time limits for cancellation are as follows: Seven working days (not including weekends and bank holidays) after the day on which you receive the goods. If you would like to cancel or return your order, please do so in writing by emailing info@satski.com.

5. What are my rights to cancel?

If you wish to cancel your order (e.g. you ordered the wrong product), please do so immediately to avoid having to pay for return delivery costs. If your product has been dispatched already, you will be required to pay for return delivery costs. Satski will not accept returned Satski products that have already been used or software that has already been unsealed / downloaded, unless your product is faulty. We will replace genuine faulty items and in some cases may offer a full refund, including delivery costs. If for some reason, we cannot meet our contract (e.g. deliver goods within the specified time scale) we will contact you to make alternative arrangements. If you are not satisfied with alternative arrangements, you have the right to cancel and are entitled to a full refund.

6. When will I receive my refund?

If you used a PayPal balance or bank account, the money will be refunded to your PayPal account balance. If you used a credit or debit card, the money will be refunded to your card. This may take up to 30 days to appear on the card statement.

1. Does Satski track me off piste / back country?

We recommend our new All Sports Maps app for off-piste / back country. Please see here for more details

2. Can I share my replays with my friends?

Yes, whether you have a Satski GPS, Tracker of mobile application, you can download your replay to your Satski Ski-Viewer replay software and easily send your 3D Google Earth replay by email to your friends. If you have access to the internet while on holiday, you can send your replays home while your still having fun in the snow and friends and family are at home or in the office!

3. How accurate is GPS?

GPS works best in an open space with a clear view of the sky. While most of the time on the slopes this is the case, there are occasions when the signal from the satellite gets reflected off a mountain when the user is in a deep valley. The GPS position is calculated by precisely measuring the time taken for the satellite signal to reach the receiver and any reflections increase the time artificially and can produce a position which is slightly "off". The same reflections can occur when in a lift as the signal reflects off the ground.

These reflections are quite rare and will usually be discarded if there are enough satellites in view but they do happen, especially when:

  • In a deep valley
  • On a lift
  • Soon after the device has been started and not "locked" on to all available satellites

The reflections usually last for up to 5 minutes depending on signal and equipment quality.

The reflections tend to effect only the live position and will occasionally increase the distance tracked by a factor of up to 5% over the course of a typical day. Because Satski uses NASA's altitude charts, an incorrect position will generate an incorrect altitude. The reflections do not tend to effect the recorded speed.

4. Do you offer Satski corporate gifts or bulk buying orders for travel agents or group discounts?

Yes. Please contact us with the quantities and resorts you wish and we will quote you a bulk buy rate.

5. Can I hire Satski in my ski resort?

There are several ski resort stores that hire Satski. Please contact us with your resort location and we can let you know where you can hire a Satski.

6. Can I download my stats and replays on my Apple Mac?

We are currently working with Apple on this application and should have an Apple friendly version coming out shortly.

7. Does Satski work in cold temperatures?

Satski GPS System has been tested -20 deg C and works successfully. If you protect your Satski and place it in your jacket pocket temperature will never be an issue. Please note, the warmer the unit is kept, the better the battery life. For Mobile Phones, PDA’s and Smart Phones, please contact your mobile phone company for details on the operation of your mobile phone at cold temperatures.

8. My favourite restaurant was not included on the system.

Please email info@satski.com with any business info (new, closed, moved) you think should be included on the system and it may be included within the regular updates throughout the season. Don't forget to re-download your maps just before you go on your winter holiday to ensure you have all the latest updates.

Can’t find what you are looking for? Contact info@satski.com

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