FAQ

As a general rule, you can download Satsports-Log onto any mobile phone which operates Windows Mobile and has GPS-GPRS. Satsports-Log is compatible with, but not limited to, the following mobile phones:

HTC Diamond, HTC Touch Pro, HTC Touch HD, MDA Vario 3, MDA Vario 4, Samsung Omnia GPS, Sony Ericsson X 1, MDA Touch Plus, Palm Treo Pro, MWg Zinc 2, MWg Atom V, Glofish DX900, Glofish X610, Acer DX900, Fujitsu Seimens Loox T830, ASUSP750, ASUS P320, HTC Touch Cruise, HTC Touch 3G, HTC X7510, Glofiish M810 & M800, Toshiba Protégé, Psion Ikon, HTC TYTN1, O2's XDA Zest and XDA Guide, HP iPAQ Data Messenger, LG Arena KM900, nuvifone M20 (garmin/asus), imate phones with Windows, GPS and touch screen, HTC Diamond 2, HTC HD Touch 2, O2 Xda Zest and many more.

Many mobile phone service providers brand OEM manufactured smart phones. It is quite possible that many of these branded or rebadged models are not listed above. HTC GPS phones are a typical example of this, where some models have up to 9 different branded names.

Your activation code will “unlock” your installed Satsports Software to convert it from the free demo to the full version of the software and unlock all the features. The activation process requires that your phone is connected to the Internet, either through GRPS/3G or Wi-Fi.

If you buy an application from the Satsports website, your activation code will be emailed to you. Please also check your junk email box for your activation code.

We highly recommend that you do the following to protect your mobile phone battery life:

• Switch off your Wifi and Bluetooth functions
• Make the screen switch off after 30 secs
• Minimise frequency and duration of phone calls
• Fully charge your mobile phone

Yes it can because on some phones depending on service provider signal strength the AGPS will and can for short periods of time override the phones GPS positioning. And as a result you will see and experience erratic movement in your tracking. A solution to this could be for you to turn off your AGPS and only run the phone’s GPS. On some phones this may lead to more constant tracking results.

Your Satsports-Log app and mobile phone’s GPS run independently from your telephone provider connection. In other words you can have no telephone signal however you will be able to use your Satsports-Log app with the GPS of your phone.

Please note if you delay downloading your Satsports-Log app until abroad it is likely your service provided will charge you to access the Internet to download Satsports-Log, so we advise to download the app before traveling abroad to avoid this cost.

If you do wait to download your Satsports-Log app, you will need to connect to the Internet for a few minutes to do this.

Please contact your service provided for more advise on how to minimize telephone costs while abroad, such as turning off roaming and Internet. Your Satsports-Log app will still work if you turn these functions off.

Yes it will work as the Satsports-Log software and the mobile phone’s GPS are independent from telephone signal.

If your PDA cannot access the Internet but has GPS, then you will need to download the free Satsports-Log app to your phone following the steps in option 1 or 2 for WinMob by clicking here.

Once you have the free Satsports-Log app installed please email your device ID to technical@satski.com. You can find your device ID from the Satsports-Log software, next to where you need to enter your activation code

Mobile phones running Windows Mobile, touch screen and Bluetooth but do not have a GPS, it is now possible to purchase any number of Bluetooth GPS devices made for mobile smart phones and PDA’s which will allow you to use the Satsports-Log application. These devices cost from around £20.00, they are small, neat and very effective.

Your speed is reliant on your phones GPS / GPRS. If your phone does not have a strong GPS, or AGPS, and signal is lost, the period between loss of GPS signal, will make the Satsports-Log app calculate in an abnormally high and unrealistic speed. We try to filter this out over short periods but longer periods of loss of GPS signal will result in excessive speeds being recorded.

Press Menu, Settings and enter your code into the Code section. Once you press the back button your phone will check the code using your data/Internet connection and then will automatically update to the full version.

Your data files are saved on your phone and must be copied onto your SD card before they can be retrieved by the Satsportslog PC application. You can achieve this by pressing the Copy data to SD menu item and copying all data files to the SD card.

The SD card can then be removed and connected to the PC by USB or you can mount it as a removable drive by connecting your Android phone to the PC with a USB cable. The ski viewer app will then collect the data by selecting Import from SD card.

The Satsports software requires a PC running Windows 2000, XP or Vista with a minimum 20 mb hard disk space. You also require a USB port on the PC to connect with.

For best results the free software Google Earth should be installed.

Please download the Satsports Analysis software.

Download: Stats Viewer

The software updates are free and will automatically update.

Select the tab marked ‘Check for updates’ which will allow you to check for and update the software on your GPS as well as the PC Stats Viewer.

When you connect your GPS to charge, a blue light will appear on the backlight activation button on the front of the GPS. When this blue light goes out, your GPS is fully charged.

It lasts 8 - 10 hours.

In order to get the best life out of your GPS device, go to Setting on your splash screen, press the Power Save tab and make sure that the Power Down Time is set to Always On and that the Backlight Off Time is set to go off after max of 1 minute (best is after 30 seconds).

Before putting the unit into your pocket or bag for tracking make sure you switch the screen lock on! This is done by sliding the power on/off button, which is situated, on top right side of the GPS, down to where it says HOLD.

When the backlight goes off and you want to see the screen, simply push on the button on the front of the GPS, below the screen and the backlight will turn on even if the unit is on screen-lock mode.

Yes. Satsports are always searching for ways to improve the software, and appreciates all customer feedback in this process, therefore we provide regular updates for the PC Analytics software, Stats Viewer, and your GPS. Stats Viewer updates may include more ski maps available for download or improvements to the design (colour, layout, navigation), or the GPS update may include such things as an improved screen design or an added feature. To perform these updates, please:

• Open Stats Viewer or download from here.
• Connect you GPS to your computer and press 'USB Mass Storage' on the GPS screen.
• Select 'System' from the toolbar.
• Select 'Check for updates...' from the dropdown.
• A new window will open. Select the tab 'PC application' and if an update is available press 'Update'
• Select the tab 'Satsports GPS' and if an update is available press 'Update'

Yes, you can save as many activity files on the Multi-sports GPS as you want, so you could go on a walking and/or cycling trip and download all the data on your return home.

1. Connect your Multi-sports GPS or phone to your PC using a USB cable and switch the device on.

2. Click on the button on the Stats Viewer software marked 'Collect data from Multi-sports GPS'.

Stats Viewer will collect the data and convert it into one or more activity in the unassigned section.

One of the unique benefits of Satsports is the scoring system which allows you to compare your performances over time, between different routes, users, regardless of who, where or what conditions. In other words you can go on a 10 mile cycle on a hilly route and compare directly with a 50 mile cycle on a flat route. The main idea of the scoring system is to monitor your progress in any sport, particularly cycling and running.

The scoring system applies differently for each sport but a score of 1000 in any activity is good. Please use the following as a guide:

Club Athlete 1000 Elite 1300 Olympic 1600

Cycling In cycling a score of 1000 represents a speed of 30 km/h (18.7mph) over a flat course with no wind on a road bike for 30km. Therefore, the further you cycle the slower you have to go to score the same 1000 - so if you cycle 60km (on the flat) then you would score 1000 points for each 28.5km/h. Alternatively, the shorter your cycle route then you will need to be faster to achieve the same 1000 score. If you inform the system of hills, wind, equipment and terrain you are allocated more time to achieve the same score. The scores are all relative, so if you are 10% quicker the you will score 10% more points.

Running Running is similar to cycling in that you are expected to complete any given course at a certain speed to achieve 1000 points. However the parameters and influences are very different in running that cycling - so the actual calculations differ.

Hiking The scoring system for hiking doesn't take into account the speed - it is more about the distance, altitude gained and terrain covered.

No - Our scoring system is secret.

Yes so you can enjoy the best flyovers. You can switch this off in the settings.

Satsports Google Earth output files can be very complex, and occasionally, depending on your hardware performance, this can cause Google Earth to 'overload'.

We recommend the following course of action if this happens:
1. In Google Earth click on Tools, Options.
2. Select the 3D view tab and in the texture box select High Colour ( 16 bit) and make sure that the compress box is not ticked.
3. Return to Google Earth - you shouldn't actually notice any decrease in image quality but the flyovers will be much smoother!

This icon is used if you have a street navigation SD card for either Western Europe or North America. You can purchase a street navigation card from Satsports. In your box, you will already have a car bracket.

Please contact us to order a compatible street navigation SD card compatible for your Satsports Multi-sports GPS for either Western Europe or North America.